Privacy Policy

Data collected

The service may store account details, email address, company name, selected plan, primary industry, contact messages, and delivery logs.

Stripe handles payment checkout. Ready Steady Safety stores Stripe customer, subscription, and status identifiers needed to confirm access.

If you use the courses in the app, the service stores which lessons you have completed, your best quiz scores and your final assessment results against your account.

If you get a certificate of completion, the service stores the name you choose to print on it, the course, your score, the issue date and the certificate number.

How data is used

Data is used to provide account access, plan-gated content, support, audit history, service reliability, and owner/admin oversight.

Course progress is used only to show your progress and scores and to keep them in step across your devices. It isn't shared or used for marketing, and it's deleted with your account.

A certificate's name, course, issue date and number can be seen by anyone who enters its number or scans its QR code on our certificate check page, so that employers can confirm it's genuine. The score isn't shown there. You can withdraw a certificate at any time in the app, and certificates are deleted with your account; the check page then shows no certificate.

Contact messages are used to reply to support, payment, delivery, service, and enterprise setup enquiries.

Storage and sharing

Data is shared with service providers only where needed to run the app, such as hosting, email, Stripe checkout, and Sentry error monitoring.

Error monitoring and approximate location

Ready Steady Safety uses Sentry to receive crash and error diagnostics. When a diagnostic event is sent, it can include technical information such as stack traces, app version, operating-system and device details, timestamps, and captured error context.

Sentry may infer an approximate location, such as country, region, or city, from IP address or network information when a diagnostic event is sent. The iOS app does not request Location Services permission for this purpose.

Sentry diagnostics are used only to maintain app functionality, minimise crashes, investigate faults, and improve reliability. Ready Steady Safety does not use Sentry diagnostics for advertising or cross-app tracking.

Cookies and analytics

The app uses essential cookies for login sessions and security protections.

If analytics is enabled, the analytics script is optional and only loads after the visitor accepts analytics consent.

Your rights

Customers can ask for correction, deletion, or a copy of their data by using the account deletion request page or the support email on this page.

Some records may be retained where needed for account history, payment records, support, security, audit logs, or legal obligations.

Questions

Email hello@readysteadysafety.co.uk or use the contact form. To delete your account, use the account deletion page.